Digital Product Refund Policy

Thank you for purchasing from our collection of pre-made artwork! We are committed to providing high-quality digital products. Please read our policy carefully, as we only offer fixes and discounts in case of technical issues with your order.

1. Refunds Due to Technical Issues

We do not offer refunds for any other reason, but if there is a technical issue with the artwork you purchased (e.g., file corruption, accessibility issues, incorrect format), we are committed to resolving the problem.

Technical Issues: If you encounter any technical issues with the digital product, please contact us within 7 days of receiving your order. We will provide a fixed version of the artwork to address the issue.

2. What You Will Receive

If you report a technical issue, we will ensure you receive:

. A fixed version of the artwork to resolve the problem.

. A 20% discount on your next purchase, as a gesture of goodwill.

3. How to Request a Fix

If you are experiencing a technical issue, please reach out to us at [your contact email] with the following details:

.Your order number

.A description of the issue (e.g., file not working, wrong format)

.Any relevant screenshots or error messages (if applicable)

5. Exceptions

Refunds or exchanges may only be considered for technical issues as described above. If you have any concerns, please contact us, and we will do our best to resolve the issue..

6. Contact Us

If you have any questions or need assistance with your purchase, please don’t hesitate to reach out to us at contact@graphonic.online . We are committed to providing quality service and ensuring your satisfaction.

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